Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. However, we cannot independently confirm if the Weibo account has a proven track record. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. This cookie is set by GDPR Cookie Consent plugin. It was just a few days later when I received my first follow-up call. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Learn more (Opens in a new window) . Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Title(s) held: My official title was "specialist." At Apple, the learning never ends, and team members continually support each other. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Certifications are updated on a per product basis annually. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. They may also be responsible for providing support to Apple Authorized Service Providers. As part of that process, were rolling out Mac as a choice for our employees. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. You reassure customers when delivering product diagnoses and potential solutions. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Core training took place off-site and included 15 new employees like. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Apple is a drug-free workplace. Core training took place off-site and included 15 new employees like myself. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. As businesses become more reliant on technology, the need for security professionals will continue to grow. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. It lasted 10 days and was always closely monitored by a manager and a store lead employee. This cookie is set by the Google. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Learn more. Design and lead tailored in-person and virtual trainings.. View All Courses Questions? I will never forget them. The cookie is used to store the user consent for the cookies in the category "Analytics". Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. I agree to the. Demonstrate and validate your expertise, whether you're an app developer or IT professional. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. That's according to suppliers involved in Apple's iPhone supply chain. Apple is an equal opportunity employer that is committed to inclusion and diversity. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Melissa is learning about more than technology. Finding the right course should be simple and intuitive. There were crazy long lines, especially for the iPad 2, and the iPhone 5. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. The mob used the electronics in the store to play music and record their dance routine. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Sign up for notifications from Insider! In this role, you wont be expected to repair hardware. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple Professional Training courses are available now at training.apple.com. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. When a customer needs assistance, you quickly assess their situation. However, you may visit "Cookie Settings" to provide a controlled consent. These cookies track visitors across websites and collect information to provide customized ads. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. To view your favorites, sign in with your Apple ID. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. The Apple Professional Training courses are now available at training.apple.com. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Filter our Apple training by your desired technology. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. The mob used the electronics in the store to play music and record their dance routine. Do you love how it feels to help others? Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. By clicking Accept All, you consent to the use of ALL the cookies. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. For more details and to apply, visit, Apple Professional Training courses are available now at. Each of those locations employs over 100 people totalling about. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. . By helping Apple maintain strong relationships with customers, you are instrumental to our success. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Your day in the Apple Store is filled with a range of focused support and service tasks. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. We draw on the differences in who we are, what weve experienced, and how we think. This interview would be the first of six. 2023 More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. And thats our greatest strength. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. iOS 17 Wishlist What Do We Want to See? The need for more technical talent is a trend that is being driven by the increasing complexity of technology. You can find information about the accommodations request process in the. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. The cookie is used to store the user consent for the cookies in the category "Other. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Take proctored certification exams from your home or office. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Please note that all salary figures are . The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. The entire store team benefits from your commitment to providing the best care for customers. Apples new IT training series begins with the Apple Device Support course. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Introduce yourself, and well get in touch if theres a role that seems like a good match. Your base pay will depend on your skills, qualifications, experience, and location. Copyright These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Apple is a drug-free workplace. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). When a customer needs assistance, you quickly assess their situation. Apple is a drug-free workplace. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Necessary cookies are absolutely essential for the website to function properly. Do you love how it feels to help others? Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. click here to select a store and view pay information. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Average salaries for Fujitsu Technical Systems Specialist: [salary]. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Europe's No.1 Apple Training Specialist. When a customer needs assistance, you quickly assess their situation. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Communication skills: Communication skills are essential in any technical role. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The cookie is used to store the user consent for the cookies in the category "Performance". As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. At Apple, were not all the same. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work.