But at least it was worth somewhat close to what the item I sent them was worth. That photo looks like your shipping label stuck on top of another shipping label. I have sent the item you ordered to the address on file with ebay. But if he has balls to carry on, follow up with post master complaint. Should I contact the postal service? Yes it would add cost. or the buyer? What's the return address? Did you try talking with the buyer? You purchased a specific quantity of an item, but received the wrong amount. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? It is better to talk with them first before doing this. What should I do? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Buyer returned a different item, this is what it took to get ebay to They will call the number you have on record for this account, so make sure that's correct before you start. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. The item's condition was misrepresented. For approved returns, Mercari provides a free shipping label to the Buyer. I'm having an issue with something I purchased on Facebook Marketplace A neighbor may have picked it up, so it is worth asking around before you contact USPS. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. It will make it much more challenging. I don't like this version and If the package was mixed up, it would have happened there. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I'm not sure if Canada Post would put those on there?? Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Buyer had wrong address, item was sent back, what now? - EBay $900 item. Buyer claiming wrong item was received. HELP!! To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? So eBay took the loss when they refunded me. If you have any problems paying for your items, we . Always think like a big retailer. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). In order for it to work, sellers must provide proof of item delivery. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Learn how your comment data is processed. You end up owning expensive packaging, without the desired product. Explain that you used a box, not an envelope, if that is the case. How Buyers Scam Sellers on eBay (A Decade of Scams) Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense How Long Does A Missing Mail Search TakeIt was a priority mail over They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. 01:37 PM, on Some of this advice may be second nature to you, or may not apply to all sales. I wanted to get some advice before I contacted, but I had planned to, yes. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse I'll go over how it happened, what I did to fix it, and how you can. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well 1. Go to usps site and fill out the mail fraud form. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. - edited This time, I accidentally sent an ebay buyer the wrong item. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. - edited Say that the GSP mixed up the package, and sent somebody else's package to your buyer. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Same thing just happened to me and I was able to keep the earning. I sold 4 of the same items. This months episode of the eBay Seller Spotlight podcast is live! It's tough dealing with customer service when they're all Filipinos who don't understand or care. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. "That picture shows different items rather than what I sent. Ebay found me not at fault and released my funds. Gift card scammers reach out to victims by phone, email, or social media. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. What happens on eBay when a buyer lies saying that they - Quora By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Five! Once payment is confirmed you ship it promptly. The one I received is as per the photo. I sent a seller an offer on an item and she accepted. Ebay going to shit with scammers abusing the money back guarantee. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. FedEx. Zero money was left over. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. If you get the item back as a buyer you have the option to relist and recoup your outlay. A buyer happily purchases your item. I cant believe you won this. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Usps Signature Confirmation Signed By Someone ElseWhen all goes well You are welcome to file claims and police reports. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I talked to manager and simply were told nothing can be done. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. 26-05-2020 Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Cause his photo shows a like kind of item but not the brand or pattern I sent. I take pics and and email amazon all the details of before and after and the condition it is come back - Here are some of the most common ways eBay sellers are scammed. I agree. This is why I take photos of the item with the eBay paperwork. Once I listed a new in box item as white when it was really blue. For more information kindly send . . Cheaper seller scam: Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. How do you prove you sent A? The item I sent out was also tagged, this one is not. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I think most first-time eBay buyers create their account the same day they place their first order. Am I supposed to follow up with Royal Mail or it is now his responsibility? This scam is a new twist on the offer of overpayment. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Anytime I can create with the Stardream line, I jump at the . Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. 2) Buyer most likely will open SNAD return request. Paid a tailor 4.50 repaired it and sent back with DPD signed for. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). It sucks. Or you can specify that the addressee must sign for the package or letter. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Create an account to follow your favorite communities and start taking part in conversations. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. 26-05-2020 on Its unfair they side with the buyers all the time.