Contact your airline for lost or missing baggage. Charlotte Douglas Airport Lost and Found Airlines have tracking systems in place to try to identify the bags location. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. Members also have access to The Club CLT and Gameway. * Hours are subject to change without notice. Im flying through CLT from Connecticut to Turks & Caicos. As soon as we have found it, we will contact you to arrange how to return it to you. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. We recommend you arrive to the airport at least 3 hours before your scheduled departure for international flights. click here to leave your comment. and then take a sharp right onto N. Josh Birmingham Parkway. Click here to see a list of advertisers that we work with. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. The current value is always taken into account when determining the amount to be refunded. This site is protected by reCAPTCHA and the Google Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Please provide a description of the damage (500 character limit) Attach Pictures . Luggage: CLT has no luggage storage facilities inside the airport. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. Charlotte, United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Have a Question? Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. You may also call 704-359-5555 for the latest parking information. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. Lost and found Customer service American Airlines You will find a summary of the topics for the most frequently asked questions here. I am connecting at CLT to travel to Bermuda. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. Lower level traffic is being rerouted to the upper level." If you call this number after hours, you can leave a message. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Airport status is only available for US airports. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. It will NOT be published. Airport Parking signs on the roadways also provide timely parking facility status updates. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). What are airlines responsibilities when they damage your baggage? Please save your control number; you will need it when communicating with TSA and to check your status. This interactive . You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. NC An official website of the United States government. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. What about damage to the wheels, handles, or straps of baggage? The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. Lost, Delayed, or Damaged Baggage - Transportation With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. Since then Amar has endeavored to turn his gap year into a "gap life" and has spent the last 13 years traveling the 7 continents. Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. Baggage Recovery Center | United Airlines Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. 2023 Red Cirrus, LLC. Airlines are free to pay more than the limit, but are not required to do so. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. I was not able to check in online for the CLT to Bermuda leg of the trip. Be sure to ask your parking attendant for details. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? Charlotte Douglas International Airport If the office has availability for that day, then yes you should be able to. What are airlines responsibilities when your bag is delayed? CLT has a good selection of hotels located from 1.6 miles away and further. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. We have a layover of several hours at the airport. Compensation is specified in so-called Special Drawing Rights (SDR). Charlotte Douglas International Airport Contact Details Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. These parking lots charge a flat fee of $12 per day. Opinions and recommendations are ours alone. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Lounge access may be restricted at times due to capacity. How to enable JavaScript. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. Accessibility - Charlotte Douglas International Airport Once we have received your complete damage report, you will be given confirmation in writing with a reference number. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. Please enable JavaScript to fully experience this site. Destinations Served: 179 nonstop destinations globally Does CLT provide shuttle rides between gates/terminals? A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. Charlotte Airport Pickup Instructions - Hickory Hop If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Lounge access may be restricted at times due to capacity. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Track Flights, Search Fares, Locate Airlines. Airlines may require receipts or other proof for valuable items that were in the lost bags. Air cargo and small package services: 614-338-6740. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. Contactlost and found to locate items left at the security checkpoint. If you have already filed a claim please contact our Call Center to receive information about the delivery status. A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. CLT has 5 lounges 2 American Airlines Admirals Clubs, a Centurion Lounge, a Minute Suites, and a USO lounge for active military. Locations include Concourses B, C & D, Baggage Claim Area; along upper level ticketing counter curbside & the Hourly Parking Deck. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. 3. Review and complete the online claim form, as instructed below. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. Mishandled Bag? Spirit Airlines Support After this, you will receive a written confirmation with a reference number (PIR number, e.g. All designated smoking areas have been improved with enhanced air circulation. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. Charlotte Douglas Airport CLT - iFly The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. Learn more about the process for delayed and damaged bags. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Damaged Baggage. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. Use this tool to help you get between terminals, No destination-specific delays are being reported at. Baggage service: 614-338-6700. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. Delayed or damaged baggage Back to top If you believe you left your item at a TSA checkpoint, call 704-916-2200. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. You can report the damage to the Lufthansa baggage tracing counter at the airport. Passengers should file a baggage claim with their airline as soon as possible. This is the best place to start. Daily: 4:15 a.m. - 10:30 p.m. Before sharing sensitive information, make sure youre on a federal government site. For additional media information visit cltairport.mediaroom.com. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. We may be compensated when you click on links from one or more of our advertising partners. Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. It may be helpful to use this technology to locate your baggage, if available. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Customer Support | Frontier Airlines Share sensitive information only on official, secure websites. 2023 Red Cirrus, LLC. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? Each guest suite is quite large and comfortable, and amenities include an indoor swimming pool, fitness center, free breakfast, free self-parking, and a free airport shuttle service. If you have not yet reported your delayed baggage online, please report it via the following link. Delta Airline Baggage Claim in Charlotte, NC - Yellow Pages For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Number of Bags Damaged . Concourse A Check if your destination has travel restrictions. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Liability is governed by the Montreal Convention. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. Can the airlines exclude liability for certain items? Website: cltairport.com For prior safety, always take picture of the ticket on your phone. You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned.