I would have thought that a (formerly) good company would stand behind their product. It is ridiculous that Sears is not taking care of this. I had purchased the extended warranty for a couple of hundred of dollars after spending over $2,000.00 for the refrigerator. Purchased LG Kenmore Elite refrigerator in July or August of 2013. He also informed me that if it was also bad I would still have to pay the labor cost again to have it fixed. I didn't spend Kenmore Elite money to get an LG but that's a different story. Compact Refrigerator - Silver. We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. Repairman told her it was compressor and said to throw it in the garbage. So apparently I bought the unit with a faulty issue and Kenmore knew it from all the complaints I see and did nothing before selling me this unit. . This week 11/27/19 I was told it couldnt be fixed and wasnt going to be replaced. I have the LG Studio, serial number LSFXC2476S, which I purchased on 8/27/16. i went food shopping, came home put it all away. This is total bs especially when LG knows about the defects. Don't buy LG. Again now March 2020 same issue. Call Sears they would be able to ilook at it in a month. Good thing Sears is in bankruptcy, as I will never buy another Sears product. What has happened to Sears quality and customer service??? My old linear compressor was made in Korea but still failed. It is now doing it again for the 5th time and I do not want to pay for another service call. Compressor went out, now July, 2018. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. We had purchased the Kenmore Elite 795.74023 refrigerator with ice maker in the door. I really believe this is unacceptable and something should be done. Sears could not get tech out until July 19. It was delivered on 9/10/2015 and the compressor has just died. I bought a Kenmore Elite refrigerator. Within 2 years, one of the bottom drawers was cracked. In addition to a small freezer we had to go out last night to purchase a small refrigerator. The average refrigerator lasts about 14 years, give or take. Compatible Model Numbers: Kenmore Elite 9918, 795 and LG ADQ73214404, LMXS30776S, 3 Pack - Fresh. Also, he informed me that the condenser was emitting a lot of heat. I purchased a Kenmore (now I'm being told it is an LG,although all material states Kenmore) in October 2017. That would be LG. Our appointment time was between 1pm and 5pm. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. We have photos of the thermometers and of all the defrosted food. Kenmore Elite 30.6-cu ft French Door Refrigerator with Ice Maker . Id love my money back . July 20, 2022, the refrigerator stopped working, food ruined. Kenmore 99053 4.5 cu. I had warranty had it replaced. !My fridge is dead 795.73167.610 not even 3 yrs old paid over 2,000.00 new at sears. Refrigerator stopped working (cooling and freezing) April 15, 2020. if nothing else i can let them know that they have bad products. Complete list of Sears / Kenmore Elite Refrigerator complaints. I AM LIVID!! Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. I have lost all of my refrigerated and frozen items. Worst experience ever with customer service!!! Apparently, it is very common for the system to develop pinholes so it won't retain the refrigerant, which renders the whole thing useless! I have a Kenmore Elite LG refrigerator. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. condenser and compressor. So I guess I will have to unload it for the second time and wait 24 hours. The parts are still on back order and now the freezer quit. Called sears and they suggested I buy a Service plan to save 50% on repairs. I purchased this new in October 2017. Got my Kenmore side by side Refrigerator on 4/20/15 and in Oct.2019 my LG compressor went out called Sears and I was told my Refrigerator had just gone out of warranty .I was told that I had got the extended warranty for three years and it had expired. The technician came and this time, he was over 2 hours late, no call or text. Light bulbs filled with smoke and fixture is burnt in color! I AM. Purchased a Kenmore Elite refrigerator model number 795.75043.610 and date of production was May of 2017. They should not continue to sell this junk. I called the number and was taken back to Sears who said that the fridge is not under warranty. He passed away three years ago and now Im having to deal with the compressor going out on the Kenmore. As of today, 8/5/21, the unit has stopped cooling. We purchased it again the following year, and again. I bought my Kenmore elite model 795.75043 last November 2018. They said $600 part and $200 labor. The technician said that the I needed a new condenser which would be no charge because that's the only thing covered under the "warranty" but the other parts and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $600 a year but it would cut the $858.23 in half. Sears has TERRIBLE customer service. We lived out of coolers for 2 weeks until a "cheap" fridge we purchased arrived. I would like help from anyone this was a 3500.00 refrigerator. Please include me in the class action. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. went to work the next morning, only to come home to water all over the floor from the ice melting in door. After several attempts I finally got in touch with Sears Home Repair. When I complained about the misinformation the warranty person on the phone offered me $500 towards the purchase of a new refrigerator from Sears. Hello we purchased a Kenmore Elite model#795.72489.410 it stopped cooling,making ice,or freezing I had 3 repair person came to our home and diagnosed a bad Compressor, they all told me it had a 10 year warranty. I am not done yet I want the thing repaired for free my money back. Meantime we are living out of a camping cooler and replacing the ice every day. A: Your Kenmore refrigerator should still work. Needless to say all the food was lost. Receive discounts, usage tips, and recall notices. Sears says Kenmore. Anything we can do about this? 36mo to pay off. 2017 kenmore elite model # 795.73165.610 refrigerator purchased new with extended home warranty 11/29/17- 11/29/22. He said LG has come out with a new linear compressor that should last longer but it is made in China. Linear compressor needs to be replaced was the diagnosis given by the repair man and he has stated the compressors on LG units are junk. What??? We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. LG wants to pass along the fault to the place of purchase. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? I resolve (with irritation) my own problem. Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! We are out of $5,000.00. All purchased at Sears. LG ran remote diagnostics using my cell found and found nothing wrong, even though I was standing in a puddle of defrosted food juices. Tech said compressor was burning hot (huge fire potential?). It sounds as though the motor is still working but it is not cooling, and it regularly and repeatedly makes a strange sound. Service center in Philippines was awful. RETRO DESIGN - Enhance the appearance of your decor with the RCA Refrigerator. I've checked on a recall it not on any recall list. not even frozen. Since you paid for an extended warranty, Sears should . The cost was going to be over One Thousand Dollars, I asked him how can all those parts failed at the same time and was there any warranty he said the warranty on those parts ran out I. June of 2021. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. We purchased our Kenmore Elite 7/18. It stopped working May 2015. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. We now found out from the repair person from Sears that it is the compressor and condenser which he told me was a problem directly from the factory. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. Our LG is 2 years old. Not having any faith in Sears any longer, I had an Abt Service Tech come out, and the unit was diagnosed as having a sealed system compressor failure which would cost between $1200 to $1500 to repair! We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. They charged me $70 and told me it is a defective compressor made by LG for Sears Kenmore, and they know it is defective and still sells the defective fridges. Our frig is only 4 years old! We bought a Kenmore Elite LG refrigerator. Let me know if a lawsuit if being filed. My first Kenmore refrigerator lasted nearly 20 years and my parents always bought Kenmores because they were reliable. He said several other parts associated with the compressor will also need to be replaced since they are connected/integrated with the compressor. Purchased a Kenmore Elite (LG) in 2014. what is the 33 for? How is this company allowed to stay in business? It is not working. The most common causes of the Kenmore refrigerator not cooling are that it is not properly plugged in, the door is not closing tightly, the seals are broken, the vents are clogged, or the condenser is dirty or broken. I have been calling every week trying to schedule a Technician to check it out. LG nor Sears will act. Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. Repairman said it was the compressor. Technician says it is the compressor and 3 other parts.