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Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Unconscionable Money grabbers. Never Will I Buy From Stub Hub Again. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. We will process the refund to your original payment method within 5 days. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. DO NOT BUY FROM THIS COMPANY! In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Needless to say, I received a full refund. You will enter your community username and new password and done! IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Stub Fraud. Do NOT buy Canadiens tickets from here. Wrong seats. Following backlash from customers, the ticketing company responded in a statement this week. I am traveling today from Mexico to Madridfor what? This will be reported to the BBB and any other place I can provide this borderline illegal activity to. He reportedly paid $120 per ticket. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. At this point, this transaction constitutes fraud. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. No Refund Policy? I will be filing a formal complaint and will NEVER use stubhub again. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. FRAUDULENT COMPANY!!!! This all happened within an hour after the person bought them. "We were only allowed 120 percent credit toward future concerts, not refunds.". If there is any changes to that, all affected buyers will be notified via email. Money down the drain. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. But opting out of some of these cookies may have an effect on your browsing experience. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I WILL NEVER USE STUB HUB EVER AGAIN. Most of us didn't leave yet! Re: Refund in Progress. StubHub is taking a lot heat over the policy. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. After another hold the rep told me the manager said the same thing. They charged my account even after I transaction. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. It is taking Stubhub about 120 days to process refunds. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I called ticket master and all the floor seats were sold out!! If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. What are you going to do to help your customers? Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. They had me wait 3 hours to tell me to go scratch. 2. All Rights Reserved. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Unfortunately, my order was submitted when I was clicked the cancel button. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. When we bought these tickets, we had jobs and splurged for a night out. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. You cant change your TOS after purchase. Hope someone from Spain make a demand withe the corresponding authorities. StubHub updated their policy today. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Contacted the event, and they said the wristband was already registered to someone else. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. If you sell on Stubhub they will waive the sellers fee. If these are not available, you will likely get a full refund. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. There were several other people at the event that had the same problem. Contracts are contracts. These tickets were not purchased with a coupon. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. It's not fair to the seller or stubhub. NOPE. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Overall awful experience with only one of four tickets received for $500. At NO stage did they advertise this game as a TBA or TBC date and time. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. The potential loss of revenue facing Live. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. We appreciate your patience. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I will never use StubHub again. Immediately called StubHub customer service. I emailed them screen shots proving there was no such disclosure. We are changing the way you register and sign-in to the StubHub Community. They sold me 2 non-existing tickets and even admitted it by email. We lost the concert for that. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Needless to say, I initiated a dispute over StubHub's transaction. I purchased tickets at the very last minute and got amazing seats. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Ticketmaster, for example, states that if an event is . totalling almost 900.00 in the middle of the night. I simply do not understand how this can happen. to see the game on TV? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Its a bs. How to contact the seller. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. This evening I was on Stubhub looking for Lakers tickets for January 2016. Cops said to all the r maiming people that we would get our refunds back! Bonnie cancelled. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. I should be given a refund! Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. However, if it's not in your name you can't get this done. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Very disappointed. Don't do it! I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? We also use third-party cookies that help us analyze and understand how you use this website. Hi, @Fatsuma! Refund peoples money. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. We wasted our night , took off of work and lost our ticket money. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Tons of others with stub hub purchases were going through the same thing. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! StubHub is a ticket resale and exchange service. Part of my frustration is money lost but it's also abt the integrity of the company. When you mess up, that's your problem not stubhubs and not the original sellers. I called customer service right away, but they denied a refund. Necessary cookies are absolutely essential for the website to function properly. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. They could not refund me nor give me the seats I wanted. Called back for refund. if you have any questions please feel free to contact me. I hope they will reply me asap, I just want get my money back. 4. Horrible return policy, will never use stubhub again!!!! This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). He was waiting for someone else to send them to him. anyone have any advise on how to deal with this? You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. I do not want someone to buy my tickets without the same disclosure available. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. LAST time I purchase tickets through StubHub. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Read this advice or complain & cry later on.. Dave Clark. As pointed out by @don_shano, this is. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. But . Now what? Is Beyonces Tour Another Dynamic Ticket Price Mess? The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub itself admitted no wrongdoing in the settlement. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Will I be able to get a refund . I have made a legitimate purchase recently which has cost me over $1075.00 AUS. This is the worst service I have ever are ticketes but are tickets were NO good. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. This is the most crooked company I've ever dealt with. Thank you StubHub. I would like my money back due to a postpond concert hours before the concert. 01-24-2022 11:26 AM. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. This settlement ensures that consumers will receive the refunds that they are entitled to.. Too late to purchase decent seats. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. 3. By clicking Accept, you consent to the use of ALL the cookies. I will never use stubhub again. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I purchased a Citi field parking pass for Mets opening day. As your event is postponed you are in limbo. Worst Customer Service Ever. I called the credit card company and the charges on the card had not even hit yet. Sams Club vs. Costco Which One is Better for You? I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Help us improve this article with your feedback. this company sucks. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Customer service will only take calls for ppl with event in the next 24 hours. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value.