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This requirement was enacted after we booked this trip . Booking # XXXXXXX But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Published on May 21, 2021. This was not the case. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Viking is bringing back river cruises to Europe in July. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. I was aware that cruise lines' cash flow issues and accepted the voucher. The ship can welcome up to 386 passengers, and. airfare $2198 Viking Mississippi cancels some cruise passengers four days ahead of A river level that is too high or too low can affect an otherwise great cruising experience. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. We are unable to meet VRC health requirements to participate in one of their cruises. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Companies can ask for reviews via automatic invitations. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. The good news is that there are not the mass cancellations we saw in 2020. I told a member of staff about this and was directed to use a toilet on the top deck. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Like most cruise lines, Viking canceled all of its sailings during the pandemic. With many Christmas markets closed, river cruise lines cancel sailings In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . But this is one American that will never sail with this awful company ever again. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. 23. Desired outcome: Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The 13-city cruise was supposed to take passengers between St. Paul and New . You can see why people are worried. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. We said yes. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. "Given recent developments and the developing conflict in Ukraine,. BBB is here to help. (The consumer indicated he/she DID NOT accept the response from the business. An apology is not good enough. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Only in very rare circumstances are the sailings canceled outright. . But there is nothing we can do, your vouchers have expired'. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Feb 1, 2023. For information about your specific voyage, please log onto MyVikingJourney.com. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. An insult! Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. They also issued non refundable vouchers for our port excursions. What It's Like Aboard an 8-Day Cruise With Viking River Cruises I booked the flight through Viking to a Christmas market river cruise. Call us at 800-454-0927 to speak to a Cruise Concierge today. BBB Business Profiles may not be reproduced for sales or promotional purposes. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. AMA Waterways | Travel Requirements & Safety Protocols. service we should have received at least a partial refund . We did not see ANY of Spain. 1. Refund or partial credit. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. That's our policy. I used my airline mile and hotel points to travel well and cheap. A drinks package at the original cost, when I first tried to book it. Travel Codex is owned by Travel Codex, LLC. The trip was for September 2020 but was cancelled due to the pandemic. She really needs this positive experience to look forward to. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. He he tried to take the trip solo, he was charged. This complaint was posted by a verified customer. The vaccinations mean nothing anyway. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Risk-Free Guarantee - Viking River Cruises Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Viking Cruises ceases operations in Russia for 2022 "We are currently evaluating itineraries that call. Then in Philadelphia In the same cabin. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Viking revises world cruise itinerary on eve of departure | seatrade Viking Cruises chairman: 'COVID is really behind us' - Fortune I encourage all Americans to do the same. Editor in Chief We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Which cruises have been cancelled in 2022? | Cruise.Blog This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. The departure flight from ******* was delayed due to the storm. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. . We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. There is rock on the bottom; theres also this little house in the middle of the river. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Viking Chief Health Officer Dr. Raquel . We will be again canceling our trip. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. I could sail on another cruise line for a lot less money. Telling us that a voucher has no cash value is a shoddy business practice at best. 140 complaints closed in the last 12 months. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. 'Not the cruise I signed up for': 30-fold increase in Covid cases I won't be booking any future cruise with them. This would mean that river cruise lines could face severe disruptions . Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Guests and travel advisors with affected departures have been notified. Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure Also lost out on the cruise vouchers. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. #1. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. The next indicator of river flow problems is the Thames River in England. We had not received any response from Viking about 10 days. We were treated like animals. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Water levels are unpredictable and can vary day by day, depending on what the weather brings. The current welcome offer on this card is quite lucrative. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. South America & the Chilean Fjords - Viking Cruises On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. Submit a complaint and get your issue resolved. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. I hope this is something you can help with. Europe has many rivers where cruise lines operate. 05 Aug 2022. This will surely increase the credibility of your complaint. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. The typical characteristics of river boats regardless of cruise line are about the same. Unfortunately, my husband unexpectedly passed away last month. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. January 27, 2018. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. He made the commissions, we will not sail and lose 14,000 dollars. Floriade River Cruise Guide 2022 | Cruise Critic On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. I checked with many countries and all their restrictions have been dropped. They said they did. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Desired outcome: Any help to resolve this matter will be greatly appreciated. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Change of travel requirements after full payment received/ignoring request for full refund. Karin Price Mueller | NJ Advance Media for NJ.com. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . He lied. However, the most important part of any cruise, for me is the excursion choice. On the next British Airways flight from London to Philadelphia, The We'll run a soft credit check to find special offers, but it wont affect your credit score. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Very disappointing. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. You could tear down the house and build a dam there, but that is not what is going to happen.. 1. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Viking, please give an explanation. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Check with your cruise line on current cruising conditions and what you can expect from them. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This content has not been approved or otherwise endorsed by any of these entities. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. An apology is not good enough. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. On 12/20/20 Viking cancelled this cruise. "We will not cancel any cruises," said Shreiner. Viking Mississippi cancels Oct. 15 cruise due to low river levels Enrollment required. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. This guarantee is combinable with all other Viking offers available. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Key West was on the itinerary but Viking told us 5 months before they would not be docking. This river begins in the Alps near the Italy-French border and is fed by snowmelt. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company.