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Yes. Founded 2003 With Angi since July 2006. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. It did put power back in the room, but at a costly mistake. So that was another fight for another 3 or 4 days to get a replacement panel. administrator or law firm. Commented: What was the cost of this closet? I tried to work with the company I am pretty easy going. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Quality, Beauty & Commitment Are Built In. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Thanks ~, This is not a professional company; please dont be deceived by the pictures! I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. Much, much higher. There quality of work is so bad that it's not even 3 months and my cabinets are falling off. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. To start they said they needed to take off a power plate so the unit would sit flush with the wall. The material is CHEAP! So once again I have to wait for another panel to come in so the job can be finished. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. Follow. That should not cost $150. Perhaps they have a school to teach how to shaft people of their money. It is a big fraud. Cons. They continued from there to put up the unit. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. Start by making . Thank you again. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! Why Ripoff Report will not release author information! Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Definitely dodged a bullet. You can get quality for a lot less! Unfortunately, we fell for it! Lawyers for Trump say they can't . I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. every closet is custom designed with many options that determine the price. I feel sorry for the poor woman who answers the phone. We called to see a time and they said they will let us know. Get A Quote. I am dealing with the shitstorm right now. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. (I have pictures of the power block where you can see where he yanked the wires right out of the wall) And I responded: "No kidding! Submit a complaint and get your issue resolved. I paid them the balance so they would start working on the unit. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. Generally, closets by design are not too expensive. Come Friday we got no call. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. Just rolled the wires up and shoved them back into the hole in the wall. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. For more results perform a general search for "closets-by-design". And I responded, "You bet I am. On 10/07/2022 they came to install the shelving units as described in the contract. I worked for this company for close to a decade. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. Working Capital: $25,000 to $50,000. All because they locked in last years prices. I should have followed my first mind and used our Lowe's account! This case was filed in U.S. District Courts, California Central District. (not laughing) They first off pulled one of the electric boxes out of the wall and just wrapped the wires up and stuck them back into the wall, no connecting or taping the wires. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. It wasn't even close to the top of my list of things to get back to urgently. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! I read the comments and took them into consideration but made my own judgment. Closets by design installed a system in my walk in closet years ago. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. Im taking them to small claims court for the $587 they scammed me for. See more ideas about closet designs, custom closets, closet design. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. But when all was done the installer had done a wonder job. Bev Abadji. Will see if they rectify their wrong. CA. On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! I came in direct contact his blood and was disgusted and concern about risks of infectious diseases. A Closet Factory dealer will fulfill your order and complete your project, ensuring your satisfaction through the entire process. This post is a few years old, so I'm not sure. I didn't know that the designer designed the doors, and the doors were short." Conclusion: They took my money and did nothing. All rights reserved. The crew on a snorkeling tour off the coast of Hawaii was told by a passenger that a couple was still in the water, but dismissed it and moved onto the next spot anyways, abandoning the couple, according to a lawsuit. Jos. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. Read our Newswire Disclaimer. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . This rating has decreased by -6% over the last 12 months. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. I paid a heavy price for a And she responded, "Are you being sarcastic?" I was expecting the other room to be done the next day. Thx. The case is still moving through the courts and has not yet reached a settlement. What happened with your lawsuit? BIG TIME LIAR! And the pieces that did come were cheap and chipped! Fake invoice scam targets business owners. The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. reviews. To begin with they were missing one panel to complete one of the rooms shelving units. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. And when I asked her: "How so? Initial Franchise Fee. Compare. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. Once they install and get their money, if it all falls apart, so be it. After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. Anyone who can get a lawyer please do and let us start a class action suit against this company. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. They sold me on something that did not work in my room and claimed it was my fault. Read more here: Camp Lejeune Lawsuit Claims. However, the installer never asked me for payment nor the information for the card I wanted to use. Add me. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. Initial Franchise Fee: $20,000. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). We demo'd ourself. They do not stand behind the products they sell. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. 72.8K followers. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. Is this lawsuit still active? Contact. Top Class Actions is a legal news source Imagine your Home, Totally Organized! Get 25 Closets by Design coupon codes and promo codes at CouponBirds. This will surely increase the credibility of your complaint. Here is the last email from the manager: Closets By Design | 3,996 followers on LinkedIn. They stuck us with 2 drawer sets. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. Lesson Learned! She sent a few angry text message when I didn't get back to her for a week. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. Claim it and get a lot of features. Additionally, we offer various drawer options and shelving choices. When another week or so, two installers arrived with the correct measurements, but with no wall panels! There were so many other spots that we had missed hence we had to get a cleaner to clean the place. This will surely increase the credibility of your complaint. A link to creating an account may be found here: https://topclassactions.com/signup/. The rep who came to our home to sell the product was GREAT. PCR works with companies to arrive at their desired results. And guest what the installer even took some of the shelves which is I know thats belong to my order . I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Closet were removed and I call another company. Closets By Design Give Essential Worker A Closet Makeover Fcl July 8 Firstcoastnews. DRL. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. Or give us your closet dimensions and our expert in-house closet designers will design it for you. Closets By Design Mentor Ohio Maxvalues. When he did this, he broke that panel, of course it was the one that was hard to get. On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Any sudgestion ? Click here to get notifications about new complaints of Closets by Design. Find top employees, contact details and business statistics at RocketReach. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Size required? After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. We plan to move in next week. I told him to stop, go back and have her figure this out AGAIN. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Anybody who are planning to hire this rotten company, think twice!. I kept calling 3 times a day to see when this room could be done. Add me. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. I think it should be illeagle to promise pay when reality is no pay. Ultimately I quit and I regret the experience. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. I have made a decision to NOT let this go. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. https://goo.gl/maps/LHkF5vjREu52. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. I am writing this as a very unsatified customer. This review was chosen algorithmically as the most valued customer feedback. Heriberto, Miami. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. Took me better part of an hour to clean it up . I advised her what I needed as far as a master closet, laundry room and garage. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. She is so friendly and personable. A lot of factors work behind determining the price of custom closets. Privacy Policy | Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. Add value to your home. I ordered a walk in closet by Closets by Design. Upon calling, I was told I signed a contract to 6 months and they do not offer 2 years, only 1 year. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. "We're gonna have to place another order, " she said. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. No wonder they have alias names. I have now paid in full for a half done and very stressful job. When were they planning on informing me of the schedule change or were they hoping I would forget!