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We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. Therefore, job security is absolutely paramount, and pilots cherish their job security. BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. The S&P/ASX 200 Index (ASX: XJO) airline stock closed yesterday trading for $6.28 per share. He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. Group CFO 4. For example, the Qantas Airline may end reducing its business international operations. stream Opens in a new window Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships. A key test is whether participating in these external initiatives complements and extends our own reporting in a meaningful way. Information on our historical performance, including Annual Reports and ASX information can be found in our Investor Centre. %PDF-1.6 % Its constant refrain is that it does what it needs to do to meet its business objectives, compete in a tough market, and remain viable. Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. Qantas Investors | Group Management Committee David will remain as CEO of Qantas Domestic until his departure. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. click here. Qantas has an enviable safety record, consistently ranked as either the safest airline in the world or not far from it. We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. Opens in a new window Risk Management - Morgan-Aly Wealth Management Group - Waukesha, WI Uniglobe Travel strengthens presence in Europe The Board has overall responsibility for the governance of risks. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. "Bags aren't making aircraft on time. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. "So, all four of those working together,side by side, pushing carts, handing out meals on one plane.". The Qantas Group announced its Chairman succession on 28 June 2018. Weve been serving communities for more than 100 years. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . Health | BHP As a matter of fact, only particular people are gifted with a talent for writing. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. click here. Risk Management Policy Sandvik Group Qantas has mapped its supplier industries and locations to help us assess the relative risk in our supply chain. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. To find out more about our diversity strategy and key focus areas, Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. Opens in a new window Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. The Qantas Group beliefs anchor our internal priorities and initiatives, including investment in training, effective communication, rewards and recognition, and commitment to diversity and inclusion. You are . Since then, the Group has been working to implement these across the core elements of climate-related disclosures. Qantas is committed to respecting all internationally recognised human rights, as well as complying with national and certain international laws, we voluntarily commit to uphold the standards of theUN Guiding Principles on Business and Human Rights (UNGPs)Opens external site in a new window. Board & Committee Charters - Crown Resorts I couldn't have scripted a better career.". In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. You'll have: A minimum of 5 years of experience within the Aviation industry. The Audit Committee, at least annually, reviews Qantas Managements establishment and operation of an enterprise-wide risk management system. Opens in a new window Qantas Fatigue Risk Management Plan Approved For 20 Hour Plus Flights Opens in new window, To read our CDP Climate Change disclosures, please visit the Investors have been selling this fund manager's shares following the release of a disappointing half-year . Qantas takes a proactive approach to managing risks in our supply chain. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream Our approach Responsible lending Our credit policies incorporate consideration of ESG risk, regulatory requirements and voluntary commitments. endobj GROUP RISK MANAGEMENT POLICY - MAY 2021 Through our streamlined enterprise wide approach to risk management the Audit and Risk Committee is provided with visibility of material risks and our risk mitigation strategies. The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. The Qantas RAP has been accredited to Elevate status, meaning we are a leader in corporate Australia. As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? Full time permanent position based in New York, JFK. The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. Why Platinum, Qantas, Red 5, and Zip shares are dropping today The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . However, the veteran pilot who held voluntary positions with the pilots' association for a couple of years is dismayed by Qantas's approach to industrial relations. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). Insiders have told us how this strategy has backfired spectacularly. Where appropriate, we're committed to working with external organisations and initiatives that promote transparent reporting of financial and non-financial metrics in the public interest. You'll facilitate risk workshops for strategic projects/initiatives and business as usual activities as required. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qantas-staff-far-airlines-reputation-at-risk/101391324, Help keep family & friends informed by sharing this article, Qantas offers discounts after CEO's apology, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, 'Pincers are closing': Ukrainian forces under pressure as Russians shell roads out of Bakhmut, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks. More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". Our governance | Qantas AU Security Policy. Where we identify an adverse impact that we may have caused, contributed to or be directly linked, we adopt a consultative and measured approach to identify appropriate response options and take action consistent with the guidance provided under the UNGPs. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . Upgrade my browser. Risk management creates and protects value. 3 0 obj Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines Our Code of Conduct and Ethics and our Group Business Practices document outlines the obligations of our employees, contractors and those we do business with in relation to anti-bribery and corruption, and together with guidance from global regulators, collectively form our anti-bribery and corruption compliance program. An Engineering degree in Aeronautical, Mechanical, Electrical or equivalent. Our due diligence program assists us to assess and ensure that those we partner with operate with a commensurate level of integrity, operate within the law and meet our requirements. We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. The Qantas Group is committed to implementing policies and procedures that meet our moral and ethical obligation to end Modern Slavery. *Subject to a dividend being declared by the Board. Former Air New Zealand executive Cam Wallace has been appointed to lead Qantas' international and freight division. 1 0 obj If we identify material risks, we will not transact with suppliers until those risks have been resolved. Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". "For pilots, job security is everything," he said. We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. The Qantas Groups approach to doing this rests on three pillars: Looking Ahead, Delivering Today, and Acting Responsibly. Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. Our Treasury Risk Management team takes a conservative approach to hedging, securing protection up to two years into the future and giving us time to respond to any longer-term changes in our operating environment. Learn more aboutInclusion and Diversity. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. In addition to her current responsibilities, Lesley has played an active role within Qantas Group in talent development and inclusion and diversity. Investor day While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. After three years and $7 billion in statutory losses due to the pandemic, the Qantas Group has returned to profit with a record result for the first half of FY23. 2 0 obj Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. Risk Management Policy - Policy - JCU Australia - James Cook University We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. Risk Management Policy - an overview | ScienceDirect Topics . They're not the same.". He has an Executive MBA from Auckland University. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and <> The airline announced on . Opens in a new window Qantas Airline: Risk Management Plan - Course Researchers We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. Live news: Lufthansa doubles revenues as air travel rebounds Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". Photo: Qantas News Room. His current role includes these functions as well as shared services for safety, workforce planning and ground operations as well as Auckland based B737 operator Jetconnect. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. Opens in new window, To find out more about how Jetstar is making a difference, Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. Jetstar Group | Jetstar Since 2007, our A summary of indicators can be found Opens in new window. Naren Kumar was appointed Acting CEO of Qantas International in April 2019. The Board adopted its Board Charter (PDF) on 1 September 2003. m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. PDF Qantas Group Voluntary Tax Transparency Code Report 2016 Training is primarily delivered online, however we may conduct face-to-face training for employees operating in high-risk roles following consideration of factors such as the corruption risk index of the country, the level of interaction with government, and the nature of the business activity. Following ongoing discussions with the Department of Home Affairs about the repatriation of deportees who have not been granted asylum by the Australian Government, the Department has updated its Persons in Custody (PIC) form so that airlines are advised whether an individual has outstanding proceedings before a court or tribunal prior to international transportation. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. Commenced work to review our external grievance mechanisms against the UNGPs criteria for effective non-judicial grievance mechanisms and took action to encourage employees, suppliers and workers in our supply chain to speak up, without fear of retribution, about any concerns they may have. This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. "Unfortunately, that has been usedas a threat to the pilots. The global financial crisis will affect the international business operations of Qantas Airline. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. Management Committee and the Board of Directors, for the purpose of assessing the performance of the Qantas Group. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). hb```a``f`e`.Ugb@ !+sLt``0\)1`K%A , OH8H#?Dl'7Np`2fr@S)A4)Ah3S[+.w`gL\Nf 2 ^! As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. hbbd``b`z $@@}7"n \"A`IAD([RD @B +"b`` 1@ 3IX endstream endobj startxref 0 %%EOF 192 0 obj <>stream "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. He has been involved in start-ups, mergers, acquisitions and major change programs. The Risk Management Process in Project Management Opens in a new window "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. Risk Management Policy - Policies The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. Opens in new window. Andrew is also the Qantas Group Company Secretary. Opens in new window. Gattinoni Business Travel expands footprint following acquisition. TheQantas Group Business Practices Document (PDF)provides an overview of our beliefs, values and business practices and highlights the standards to be upheld by all employees. The national carrier has a proud history of stepping up in times of crisis and the Group will continue to work closely with the Federal Government to provide repatriation flights, support export industries, share medical aid with our neighbours. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. Both roles will report to Qantas Group CEO Alan Joyce. Our Board of Directors combines deep experience and diverse perspectives to ensure we're delivering against our strategy and meeting our responsibilities to investors and other stakeholders. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". Shareholders | ESG risk management - NAB click here. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. His work experience covers both full service and low cost carriers. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". Financial risk management "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. What went in the back should have gone in the front. All of this gives us confidence as we invest for growth and future success. Supplier Requirements. Safety, Health, Environment and Security Committee: Antony Tyler (Chair), Alan Joyce, Belinda Hutchinson and Michael L'Estrange. As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. 2008/09 Qantas Data Book . We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. Mr Finch leads a team that is responsible for the management of legal, governance, compliance and business integrity, safety, security and internal audit risk across the Qantas Group. Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. To find out more about our safety strategy and performance, see page 16 of the Qantas Airways Limited shares are up 1.5% in Tuesday trading as we head into the lunch hour. The announcement can be viewed hereOpens in new window. He was Chairman of the International Air Transport Association between July 2012 and June 2013. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. The Handbook is one of a number of tools and resources available to staff at UQ designed to encourage the development of policies and procedures that are clear, effective and appropriate.