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for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. } If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. if(g_scratchpad.emptyVars != ){ I've updated the article. Is a collection of years plural or singular? Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Its not anything that you need to worry about in this case. For multi-row variable set, the title of the variable set is returned. It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. Do you know if it is possible to retrieve the modified label? Then you could predictably target that in a client script. I have made a few adjustments to Marks UI Script to achieve the underlined text. In fact, its been asked here before! Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. If not, the the info message appears but the record producer shown is erroneous. Well done. I generally will use all lowercase with underscores if I need to include spaces in values. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Is there anyway to get this working on the mobile app (or something like it that will work there)? Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Seems to be barfing once it gets to the first &. A record producer asks the user a series of questions that can be used to generate many records at a time. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. I just tested on a clean demo instance and it worked fine there. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! however I believe the syntax maybe off.. can you help? This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Great point. I have been racking my brain on trying to get it to work on the sc_task table. current.u_record_producer = cat_item.sys_id; Thanks James! You did such an amazing job. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? No way to handle the container, but you can hide checkboxes. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. // Only run eval() function once to avoid recursive loop You may have some cases where an un-changed default value might actually be useful information. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Thanks in advance. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. I've updated the article. I just updated the code above with some versions that should work better. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) You can search for prototype API javascript on google to find out more about those DOM selectors. Sign-up to get the latest news and update information from ServiceNow Guru! . Mark, Please suggest. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Is it possible to rotate a window 90 degrees if it has the same length and width? Sorted by: 1. eval(scriptCode ); How to handle a hobby that makes income in US. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? Say if Region is Africa, my next label should say which location in Africa? if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Record producers provide an alternative way to create records through the service catalogue. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. Your above solution works brilliantly, if we dont have check boxes and Containers. Thanks for the script, it works pretty well on backend. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Non-admins can still see all the empty variables. I think form annotations are probably the best option on a standard form. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. ServiceNow offers a handy little feature on forms that use choice lists. Other times you'll need to do a GlideRecord query to get it. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. In my case, I wanted a user to be able to create sprints for a project. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage You can also view the icons within. Currently all variables show up in those notifications. SetDisplay should work on forms for variables. Great addition but a bit more info could be needed. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. Lets create a new one. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. Its not being set up properly at the client though. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. I think it was just posted here. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? We want to test that our qualifier works. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Navigate to Service Catalog > Catalog Definitions > Record Producers. Thanks for checking into it I really appreciate you taking time to look at it. If you walk through that reference, youll notice that sc_cat_item_option is empty. Confirmed: Berlin Hot Fix 4 fixes the problem. I have a need to edit some variables at certain stages of the workflow once the item is created. (Service catalog fields are "variables", and they are different from normal table fields). I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. It appears that sc_item_option_mtom only works for sc_req_item. Labels are the pretty version of the data that drives behind it. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Keep it up. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. I used the catalog variable code above and it works great on the catalog item submission form. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. It is possible. Can we change the section label similarly. Thanks for the feedback. What is ServiceNow Record Producer 2. Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. This configuration can be accomplished in a few simple steps as shown below. The visual representation of a variable in the Flow Designer user interface is a data pill. Just recently learned about Display Business Rules. In addition to empty variables, is it also possible to hide specific variables? Now that we are here, lets sort by the Incident table. This solution may still be preferable if youre looking to do something across the board in the instance. 1. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details Give it a try and let me know how it goes. Great site you got. The issue was a dom reference in the make variables read only client script. The post Certified Diversity Recruiters appeared first on Crossfuze. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. } In second way I am getting undefined and in the first way script is not getting processed further without giving an error. I modified the push line to check for mandatory attribute but the reference doesnt hold up. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Find centralized, trusted content and collaborate around the technologies you use most. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Sign-up to get the latest news and update information from ServiceNow Guru! Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Yeah I switched to raw ampersands as an experiment and it worked fine. } Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. Use catalog item add multiple items to cart and generate request and multiple RITMs. You didn't specify the context of your script that needs the variable values. Any fixes for that? Thats handled in the else statement in the business rule script above. } Alright now this should be functioning. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Is there a proper earth ground point in this switch box? Letting users select categories may be specific to the scope of the clients work. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. Ill provide an update when I figure it out and if nobody has already posted it. The difference between the phonemes /p/ and /b/ in Japanese. You can store the reference field value in any field type, but I think a reference field is best. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Sign-up to get the latest news and update information from ServiceNow Guru! Record producer will be. message += 'Thank you for your submission.'; //Add the information message. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. function hideEmptyFields() { Use the Data panel to see the variables and variable data types for a flow. /* Join the variable values together into a string */ Lets discuss the basic differences between both terms in a tabular form. / servicenow catalog variable types. Here is how you could set up the business rule. Thanks for your post on this!! Open any record producer record, for example, Create Incident. Often times theres another script or form element thats causing the issue. Do you know of any gotchas with your script and view rules? That comes from the prototype javascript framework, which is bundled with ServiceNow. Any advice? Unfortunately, links in labels will be overwritten with this approach. For several script types the RITM Glide Record is available as JS variable 'current'. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. How to get the children of the $(this) selector? In the example, a Suggestion Record producer is being created. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Only do this for a few Categories for the time being. Well done. Looks like it works great though. Check out the top of the comments section here for some code to get you started. I know this would mean a performance hit on the client vs running the major work server-side.