Get your sneaker fix anytime, anywhere with the Footasylum app. Ends: Mon 6 Mar 2023. Simply follow our returns portal link below. I will always order with footasylum I am very happy with the service and products. . Editor, Marcus Herbert. Round and round in circles. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We often link to other websites, but we can't be responsible for their content. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. 10/10 will not be using footasylum again. Greater than 37%. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Find out how we combat fake reviews. In November 2022 I placed an order with FootAsylum and it never came. Never again. They were dispatched quickly and delivered within a few days to Northern Ireland. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. We also ensure all reviews are published without moderation. 10/10 will not be using footasylum again. Check out what 59,340 people have written so far, and share your own experience. Ordered and paid on 10th December my daughter's Xmas present. Did have returns but again no problems, straight forward and quick refund. Looks like they have found the nearest spare tatty box to send them out in. Happy from start to finish! Make sure your order is unused and in original packaging and labels. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. 1. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. A simple full refund is all I wanted from the first time I was messed around!! As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Refunds are made to the original payment method, and products must be in their original boxes and packaging. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Rolling eyes, rude attitude. | Read 8,321-8,340 Reviews out of 55,152 Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. You will be contacted by email to verify your review. Here are 8 tips for writing great reviews. Ordered some trainers at 10.30pm amd paid for next day delivery. Ordered coats for 2 of my sons in the sale. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Hey Karl!Thanks for taking the time to leave us a review. - Lisa Lynch, posted 1 year ago If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. very helpful as Liverpool didnt answer the phone. That is great news that they arrived a day early!We hope to see you again very soon. I would avoid at all costs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you don't like it, leave. I can't even point the blame at one member of staff because they were all terrible. That is great news that they arrived a day early!We hope to see you again very soon. Leave this blank if you'd like to publish your review anonymously. I was taught to value customers, no matter what job I was in. Price was unbelievable for what I got! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Further Details. Can I return my online order to one of your stores. Thanks. All in all, satisfied with my purchase and dealings with this shop. Customer Service. Never again. Thank you for signing up to . For more information on the cookies that our site uses click here. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. T3 is part of Future US Inc, an international media group and leading digital publisher. And would recommend to all my friends amd family. Footasylum has collected 369 reviews with an average score of 1.86. . (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Ordered standard delivery, was dispatched the next day & arrived the day after. Delivery to Australia was super cheap and very very fast! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Ordered and paid on 10th December my daughter's Xmas present. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. It's great to hear you are happy with the coat and that the delivery was so quick. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. This time, however, when I ordered, their courier choice was Yodel. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Got them cheaper than any other website. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. If you don't like it, leave. We use dedicated people and clever technology to safeguard our platform. 124.99. We are so glad to hear you are happy with the service. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Anyone can write a Trustpilot review. Difficult, posted 2 weeks ago Date of experience: 18 December 2022 I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. I brought some trainers and returned them just before the 28 day period which was allowed for returns. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Alternatively, enter your order number and email address into Hermes to monitor your delivery. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Full price items only. Anyone can write a Trustpilot review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. AVOID THIS COMPANY!!!! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. For all international returns outside of the UK, please visit our dedicated international returns page. Verification can help ensure real people write reviews about real companies. * One or more of these files was not uploaded due to an invalid file type. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. 28 Feb. Up to 60% off at Footasylum during the half term sale. To break them up politely to ask for helpit was like I had sowrn at them. Thanks,Rebekah. Was told that neither was possible because I didnt return them in the original shoe box! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Date of experience: January 04, 2023. Popular Christmas FAQ Unable to get in touch with anyone from customer service to resolve issue. It goes against our guidelines to offer incentives for reviews. You will receive a verification email shortly. I messaged a few guys initially who were very slow to respond and inresponsive. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 ratings with the average rating of 4 out of 5 stars. Asked for a pair of trainerscould not even tell what the guy said. !spoke to Edge lane store about colours in crocs. Then I started a new chat and got Sophie who was absolutely lovely. And would recommend to all my friends amd family. Purchased 2 pairs of Salomon trainers in different sizes. In November 2022 I placed an order with FootAsylum and it never came. All rights reserved. Only response was we would receive a call within 8 hours - that was two days ago! Bought a pair of Boss trainers at the end of November 2022. This is the last thing I buy from footasylum from here on. Received 2 small refunds for I don't know what! - Anonymous. Unable to get in touch with anyone from customer service to resolve issue. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Quality, style and value superb. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. The kind your customers really want. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. We hope to see you shopping with us very soon. Subscribe in print, digital, or a great-value bundle. Once Footasylum has received and inspected your order, a refund will be issued. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Within 5 Days. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Email and text communication was prompt and efficient. Also it was delivered to Republic of Ireland avoiding customs charges. Start your return online at the Footasylum website. Check out what 59,467 people have written so far, and share your own experience. Suggested companies are based on peoples browsing tendencies. When you purchase through links on our site, we may earn an affiliate commission. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Find out how we combat fake reviews. Thanks,Rebekah. Help future customers by talking about customer service, price, delivery, returns & refunds. There was a problem. - Fred, posted 2 months ago I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. 44.99. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. They all fit perfectly. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Average Delivery Time. Still over 300 down! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Take care!Thanks,Rebekah. I would definitely recommend and will be a returning customer. It goes against our guidelines to offer incentives for reviews. All rights reserved. Since Footasylum doesn't have a customer service number I had to text them. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. If valid, the page will refresh and your total will be updated accordingly. Claim your profile to access Trustpilots free business tools and connect with customers. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. A simple full refund is all I wanted from the first time I was messed around!! Unable to get in touch with anyone from customer service to resolve issue. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). This arrived within only two working days and all items were delivered intact and all there. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Shocking company - bought two items trainers and sliders order value 100.28 never received. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! For full terms and conditions see here. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Absolutely fuming with this company. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. All rights reserved. Footasylum. I ordered an item with Christmas delivery on 20th December and received an email confirmation. The lady at the till was no better. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Great to hear that the parcel arrived so quickly. Was looking everywhere but at her customers. Email and text communication was prompt and efficient. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. - Callum Phelps, posted 11 months ago No greeting, no please, no thank you. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Next time it will be JD SPORTS for my next purchase. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Companies can ask for reviews via automatic invitations. Gain access to Footasylum UNLCKD through your main Footasylum account. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood A pop-up box will appear revealing the code. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Verification can help ensure real people write reviews about real companies. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. UK Returns Free return by our courier service. A refund can take up to 10 working days to show in your account. We need your email address to verify that your review is genuine. Perfect from start to finish. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey Karl!Thanks for taking the time to leave us a review. Hey MattThanks for taking the time to leave us a review. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. That is great news about the fast delivery.We hope to see you again very soon. Strengthen your review by uploading photos & videos. Companies can ask for reviews via automatic invitations. This will need to be done within 20-30 minutes of ordering. Very disappointing.Would never order from them again! We hope to see you shopping with us very soon. We also ensure all reviews are published without moderation. Ordered Nike trainers. We use dedicated people and clever technology to safeguard our platform. Up to 50% . All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. She got the problem sorted in minutes. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Shocking service avoid disappointment. The lines are open from08:30 - 19:00. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. The North Face. Absolutely fuming with this company. Courier. Package allegedly dispatched on 11th December and now reported as list in transit! Ordered it on Monday and it was delivered on Tuesday. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". By using a. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Tried to send Crocs back as they didnt fit my daughter. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. I have sent them back the undamaged trainers in a damaged box as I received them. Purchased 2 pairs of Salomon trainers in different sizes. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Extremely moody.I've never seen such self absorbed people. Delivery to Australia was super cheap and very very fast! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! If you miss this window, youll have to go through the returns process. 20% off selected items with this Footasylum discount code. Click the 'Copy' button to copy it. I have sent them back the undamaged trainers in a damaged box as I received them. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. In just a few steps, we'll have it sorted. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Totally amazing service cannot fault. Extremely moody.I've never seen such self absorbed people. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. It goes against our guidelines to offer incentives for reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Great to hear that the parcel arrived so quickly. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. 299.99. No greeting, no please, no thank you. Greater than 75%. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Was looking everywhere but at her customers. I would definitely recommend and will be a returning customer. Why have i been rejected for my return as the item was faulty? Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. 2023 Trustpilot A/S. Tommy Jeans. You can return your product via Asda toyou, CollectPlus, Hermes and InPost.