Customer Support Collaboration for multiple departments. Our partners compensate us. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Facebook; Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. All financial products, shopping products and services are presented without warranty. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. Mentor also does not provide financial, legal, investment, accounting or investment advice. We believe everyone should be able to make financial decisions with confidence. Interest can continue to build on your balance during deferment or forbearance periods. Enroll in autopay. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. The target date for ECSI staff to be able to provide complete borrower assistance and account information around Mid-August, 2017. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. When does the change in student loan servicers take effect? Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Process monthly payments and extra payments. Updated by Gowtham Ramesh on 4th February 2020. We are not affiliated with or endorsed by the U.S. Department of Education or any other government agency. In our previous system, customers could only call or e-mail to request help, which meant having one staff person dedicated to receiving those tickets and then manually assigning them to a support agent to handle. Its an affordable investment, too. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. is a servicer for borrowers with federal Perkins loans. With an income-driven payment, your monthly payment may be as low as $0. Alternative loans. Youll need your account number to finish setting up your profile. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. Its most important to know your student loan repayment options so you can know the right questions to ask. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Email [emailprotected] or call their customer service team. I received several different student loans while I attended UC San Diego. Contacting Heartland ECSI is best done Monday through Friday, from 8:00am to 9:00pm Eastern Standard Time. All rights reserved. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. The Education Department can transfer student loans from one servicer to another. This information may be different than what you see when you visit a financial institution, service provider or specific products site. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Please consult a licensed financial professional before making any financial decisions. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Heartland ECSI Customer Reviews. Our moderators read all reviews to verify quality and helpfulness. It will only happen in case you log in from a new device. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. Please visit the Heartland ECSI website: https://heartland.ecsi.net. You can call Heartland ECSIs customer service phone number at. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. Complaint Department Numbers and Emails. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Stay Connected. Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. (You may also receive a separate communication with the key.) You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans How much will the late fee be after October 2017? 1200 Cherrington Pkwy Ste 200. Youll need your account number to finish setting up your profile. NerdWallet strives to keep its information accurate and up to date. This influences which products we write about and where and how the product appears on a page. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. Access to your University of California student loan account information via the Conduent/ACS online system or via the Conduent/ACS borrower call center will end after July 31, 2017. Keep copies of any letters, bills or emails about your account. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. This might happen if a servicers contract expires and is not renewed, for example. Assitance for past tuition and fees due. . ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. 650 College Dr. Dalton, GA 30720 (706) 272-4436. Pre-qualified offers are not binding. Scholarships, Explore Best Student As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Your ECSI billing statements will contain a Heartland Key. For web or related issues, you can email webmaster@ecsi.net. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. If I need to submit a Cancellation Request Form at this time, what do I do? What if my loans are transferred to ECSI? For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. We require contact information to ensure our reviewers are real. It makes it easy and possible to pay the tuition of your school over the months without even looking at the incurring late fees if it is pending or any other fee. NerdWallet strives to keep its information accurate and up to date. What if my loans are transferred to ECSI? You are required to choose a security question and keep the answer protected for your personal use only and log in later. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. First, you can contact the ECSI student loan customer service by calling (888) 549-3274. Your Heartland Key is a unique code giving you complete access to your loan account information. Advertiser Disclosure | Terms of Use | Privacy Policy. Box 718. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Heartland ECSI has an A+ rating with the Better Business Bureau (BBB), but they also have their fair share of customer complaints. Financialservice solutions for higher education. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Interest can continue to build on your balance during deferment or forbearance periods. This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. Here is a list of our partners and here's how we make money. Our partners cannot pay us to guarantee favorable reviews of their products or services. When and where can I enroll in Recurring ACH Payments with ECSI? Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Scholarships, Easy The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. It is often used during password recovery in cases of forgotten passwords. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. You can also chat with the Heartland ECSI customer support reps by clicking the chat icon in the bottom right corner. Use the username and password that was created before and use it to log in. Sign up to our $1,500 No-Essay Scholarship. Mentor is not involved in the application, underwriting or credit decision for any product or service. Pre-qualified offers are not binding. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. This method should be used only as a last resort, the federal student aid office says. ECSI offers an automatic payment service called Recurring ACH Payment. Loans managed by ECSI are not eligible for the White Houses, . : University, Noyce, Dream, etc.). APR, or Annual Percentage Rate, is the price you pay to borrow money. Consolidation and refinancing your loan. through consolidation or forgiveness. Get help from Heartland ECSI Customer Service. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. This might happen if a servicers contract expires and is not renewed, for example. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. Biden Cancels $10K in Student Debt. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. There are various ways to contact ECSI customer service: ECSI Phone Number: (888) 549-3274. Register for online access to your account. The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. Once connected, you will be redirected to your account. Plans. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Here's how to reach ECSI, and how their customer service team can help you. 2. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Enroll in autopay. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. For example, if you are on a monthly repayment cycle, the first billing statement you will receive from ECSI will be in August for your payment due September 10, 2017. The company is sometimes referred to as Heartland ECSI. The products featured on this website are from our partners who compensate us. You will be required to enter your personal information such as your name and date of birth. You can check if there are student loans that are set exactly at 5% or below. If ECSI is your student loan servicer, heres how it can help you. Performance & security by Cloudflare. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. This is a system-wide change impacting all University of California campuses. If you have not received your Heartland Key through prior correspondence, you should contact Heartland ECSI Customer Service at https://heartland.ecsi.net/index.main.html#/contactus or call 1-888-549-3274. If your loan payments havent begun or youre not sure which company is your servicer, log in to. Click on "Account Tools". Yes. 4.Why is it necessary to sign a Truth in Lending Disclosure? The working hours are Monday-Friday, 7.30 am-8.00 pm. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Tuition payment plans are optional and vary between schools. ECSI tracks and collects your payments. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. It manages the loans, including collecting and tracking payments, but doesnt own them. This key is unique for each student to keep things secure. You have come to the right place. in 10 seconds. Follow up with the 'Continue' button next. Fixed APR includes a 0.25% discount when you enroll in autopay. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. As of June 2021, it's had 101 complaints in the last three years. You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. Deferment, Forbearance, and Cancellation Forms. Obviously I changed providers. Copyright 2023 Mentor. Your deferment period should continue without interruption. It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. This helps you stay in good standing to avoid default. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Speak with a Live Customer Service Representative, ECSI 2012. Email, If a complaint doesnt help, you can contact the. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Payments in Person On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. ECSI is a company approved by the government to service federal Perkins student loans. Shes written two books about the Pacific Northwest. . ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Others complained about payments missing while the site was under maintenance. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. 1.How do I contact Heartland ECSI for queries? Also, 45 BBB reviews gave the servicer a one-star rating. ECSI Privacy Statement. A paper copy will also be mailed to your permanent address if you did not opt-out.'. Chat with a Live Customer Service Representative. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. A total of 148 complaints have been made with the Better Business Bureau about ECSI. Click the red + sign which is located below and says 'connect an account'. ET. Get suggested colleges and free counseling. Southern New Hampshire University CREDIT & COLLECTIONS Phone: 1.888.867.7376 Email: credit@snhu.edu ECSI has maintained a government contract to service Perkins loans since 2013. When you sign up for autopay, you may receive a reduction in your student loan interest rate. Enter the following information which you have received from your lender. You can make additional payments over the phone or via online chat. Process monthly payments and extra payments. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. For example, on a $120.00 payment, the late fee charged is $12.00. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. If you have an issue with ECSI, start by contacting the servicer. The 1098-T forms are now available on-line. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. Alternative loan borrowers. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. AVCNET is a company, not a governmental agency. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. You can contact ECSI directly to verify if ECSI if your student loan servicer. Our opinions are our own. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. This form is available via PDF and can be printed out upon receipt of this notice. You can login with your Federal Student Aid (FSA) ID. . If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? Sign In or Register. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. Which of these loans will be affected? Learn more about each of the approved federal loan servicers, including what they can do and how to contact. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. ECSI tracks and collects your payments. ECSI Key will be displayed and processed on the left side of the box. ECSI tracks and collects your payments. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle.