I have a $200 obc . $150 from HAL $50 from TA. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Please complete the Online Check-In process at. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. HAL does listen (at times) to their cruises, so please tell them to allow this. You can also complete your health assessment and book shore excursions prior to your cruise. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. It is also your access card to your stateroom. The final amount billed may take up to 24-hours following disembarkation. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). (Remember that checked baggage might not be accessible at all times.) In order to make returning home as smooth and easy as possible, please take note of the following tips. Have It All Early Booking Bonus | Holland America Line. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. A password will be selected by the parent/guardian of the child. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). No exceptions will be made. of people and the oceans we sail upon. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Holland America Line does not discriminate against persons on the basis of disability. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. We cannot process refunds on these cards. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. There is no charge to your credit card. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. party to be disembarked in a non-U.S. port. HAL is neither responsible nor liable for any printing errors. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. It's not a charge, it's just a hold. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. Any excess deposit will be refunded to you at the end of the cruise. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. The OBC is like an initial deposit. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. I appreciate the info above, being relatively new to HAL. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Please note: This service is available only on days of sailing. This will help prevent delays in obtaining pre-authorization on board. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. I understand what you are saying and for people who can afford it, it is not much to worry about. Where do they come up with such a ridiculous figure. You will be able to leave a comment after signing in, By Please fill out the form and return it to the Guest Services as soon as possible. OBC is merely a reduction in the amount that you have spent during the cruise. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Inmany ports taxi lines can be long and distances to private transportation can be lengthy. If you reside in the UK please visit. Beach Towels to take ashore will be available upon arrival at the Gangway. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Shirts/cover-ups and footwear are always required indoors. The following information should be used as a guideline only. documents, along with new luggage tags. I still think it is too much, though. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. if i book a shore excursion prior to boarding can i use onboard credit? If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Rather than adding extra to hotel service charge, you can also donate to crew fund. Your seating assignment will be noted on your guest card upon boarding. Rest assured that your passport will be fully secured by our staff. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Thus the various reports on this board about getting money back, spending in casino, etc. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. disembarking the ship, and for making purchases on board. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. We regret any inconvenience this may cause. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Dining venues vary by ship. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. The card can only be settled for the amount of the pre-paid Gift Card. Be certain to bring along a record of all your vaccinations. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Motion sickness medications are available for purchase onboard. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. The line will be adding $100 in onboard spending An additional charge may be applied. . A customary fee will be charged for services and medications dispensed. For this reason, Holland America Line has size and weight guidelines for scooters. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Unused TA credits were credited back to our credit card at the end of the cruise. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! The best time to book your next cruise is while cruising with Holland America Line. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Payment of any fines levied is the responsibility of the individual guest. Your baggage will arrive in your stateroom later that afternoon. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Payment of any fines levied is the responsibility of the individual guest. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Hope all HAL ships will soon have this. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Hopefully this will clear up the issue. I'm going to have to remember that I have a $2500 hold on my card. Learn more, Self-care, anyone? Ships Registry: The Netherlands. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. With RCCL there was no hold, I gave my creditcard number and that was it. Sharing of any beverage or the package is not permitted. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. Onboard Credit is spending money for you to use to purchase products or services while onboard. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. All cash advances are subject to restrictions. For further information on our relationship with airlines, please refer to your Cruise Contract. Please practice wearing your life jacket. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. CC Help Jenn For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. CC Help Jenn Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. The statusof your seating request will be listed on your Cruise Contract. Travelers diarrhea (TD) isthe most common illness to affect travelers. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Not everything you buy is going to be on board. I never knew this. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Mostlocations will accept major credit cards, and some will accept U.S. dollars. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. Started August 27, 2021, By Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Started June 21, 2021, By Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. of disembarkation. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Yes. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. Please print out Express Docs including Boarding Pass prior to your sail date. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. This should be done well in advance of travel at a Customs office near your home. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. No smoking of any kind will be permitted on any stateroom verandah. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. For more details please go to the U.S. Department of States Visa Waiver Program page. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. appreciate the info. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. It's not a deposit, but they do hold the funds on your card. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. No additional deposits will be due until final payment. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. I don't have to hope that they credit it to the right place. Just to confirm-- we can use OBC for the daily service charge? Additionally, you can call the ship directly from the shore. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Holland America Line is The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Even through two hurricanes. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call.