Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Go to this page in your computer's web browser. So, I would like to request you to cancel my membership with you kindly. No staff available for contacting on the event day. We have tried to explain how our agreements work. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Besides, the facilities provided by you are also impeccable. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Please log on to your online account and check that your phone number and email address are correct. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? 205 0 obj <>stream You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. She advised me to consult the Agreement, which I did. There is high turnover with their reception staff and they have terrible customer service. CONSUMER BEWARE! Well be happy to accommodate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And they do not have to provide any notice to you at all. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Michelle Spire Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Interested in a new product or service? So I had the opposite problem. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). You're going to be billed for an entire year. Mailforwarding, Hi Martin, Guests are not included, so anyone entering with you will be charged US$31 per person. Can I roll any unused coworking and office days into the next month? I can see those individual prices, but can you expand on how you would join DragonPass for free? I hope youll continue to serve more and more people and make their life happy and prosperous. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. How do I revoke a membership I sent? - Ramsey+ That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. They charge an excessive retainer fee. Thank you for setting up this process for me. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. No customer service, no support, hang up phonecalls,, no email reaction Shut it down because I didn't need it anymore. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Customer service is simply poor. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? So many people saying the same thing. Kind regards, We hold a pre-authorisation charge of GBP14.75 on all new registrations. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Its an automated process. Regus helps businesses find and create the right workplace for their people. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Doing so will take you to a sign-in page. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Find another option. We appreciate your business. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. It was a nice experience with the club. Make it brief, not elaborate. Its an automated process. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Im sorry if you felt the need to escalate this. Though I discontinued using the office after 11/30/21, I have paid for December. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Get A Quote. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Best regards, Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. When you sign up for a monthly experience, you are assured that you can cancel anytime. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I would recommend that anyone considering using this company to think again! Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Give your team a place to focus, thrive, and grow, while we take care of all the details. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Interested in a product or service at this location? Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Membership: 2.3.1. Offer expires 08/31/2014. Professional rooms for your next training session, interview, or pitch, wherever you need it. I look forward to receiving more information from you. This will ensure the agreement ends at the current final date and will not renew further. Lorraine Brule %PDF-1.6 % They still continue to send invoices with no one responsible to be there to answer. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Assistant Global Customer Service at Regus. how to cancel regus membership/account? Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so.