Its a must-try if you like Asian food and was our favorite restaurant on the resort. It can be hit or miss. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. I never waited more than a moment for one of them to serve me. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Cancun. If you go to dinner earlier, the wait will be short or nonexistent. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Federal 307 Chet-Pto. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. That works for most people, but we go on vacation to away from the world. Again, this service differentiated the Excellence and made the experience incredible. Please, receive our warmest regards from The Excellence Collection. The Dominican Republic shares the island known as the Hispaniola with Haiti. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. The standard and variety of food on offer was really top quality. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Peek behind the bedroom curtains and it's pretty unsettling. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. setting in the Riviera Maya, set along Mexico's Caribbean coast. The service, the food, and the activities/room were all more than we could have ever hoped for. Only two of the pools are heated and these are only heated in the Winter. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Review. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. We actually never ran out of anything. Javier was one of the best. We booked an excellence club 2 story room both times, excellence club is the adult only building. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. We also use third-party cookies that help us analyze and understand how you use this website. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Please be aware there is an extra cost for this service. Yes, Excellence Riviera Cancun offers airport transportation for guests. We made our way down to the beach every day around 11:00, and had no problems finding chairs. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. Actually I can't decide on where I want to stay or should stay? Overall the food selection was wide and of good quality. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . From the moment we walked in, we were treated like VIPs! We highly recommend the resort and have found few that can compare.More. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. It has been a pleasure having you with us and we look forward to seeing you back soon. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Package deal Contact accommodation for availability. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. As you pull up to the hotel a bellhop will be on hand to take your bags. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Gonzalo and Julio were awesome! Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. The Margaritas were definitely the highlight of this restaurant. All the activities were well done, but out of the pack Gonzalo and Julio were on top. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. A comment about the blue pool floats, please don't hoard them. Are any cleaning services offered at Excellence Riviera Cancun? We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Spice was the best meal we had there. While this is a nice reprieve, the numbers remain concerning. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Tripadvisor performs checks on reviews. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. Room rates include meals and beverages at onsite restaurants and bars. Please, receive our warmest regards from The Excellence Collection. If you have a longer trip, it is definitely worth it for all the small extras. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. Pools: The pools are gorgeous and relaxing, but get our first complaint. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. When we stayed there was tequila, rum, vodka and a bottle of red wine. Toggle Excellence Riviera Cancun. The front desk asked for the number and informed us they would call for us. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 We never leave reviews, because all the other great reviews are true about this place. So impressed by everything about it! Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. These are usually put up throughout the resort and be sure to ask in the spa if not. Please, receive our warmest regards from The Excellence Collection. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! When choosing an all-inclusive resort I think the food is the most important element we look at. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Does Excellence Riviera Cancun have airport transportation? The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. We really cant fault the resort for its cleanliness. Thank you Javier! Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Again this course is on the premium side and can cost up to $300 for around. the food was lacking flavor and again overcooked. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. When we stayed we were in Junior with a rooftop plunge pool. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. When we stayed there in the rooms there were 4 bottles of spirits. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. We never leave reviews, because all the other great reviews are true about this place. We also noticed that there was a large volume of staff working throughout the resort. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. Always an amazing time - friendly and helpful staff, great location and food. We were not ashamed to take any unsupervised float we found if we needed it. Kind of a let down. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The staff speaks multiple languages, including English and Spanish. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The only downside which was no fault of the resort was the seaweed. There is a lot of heritage and history in this part of the world. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Review tags are currently only available for English language reviews. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Overall, we plan to return next winter and think weve found a perfect spot!! The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. He remembered our names. We estimate they took away about 25% of the pool chairs and restaurant seats. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. They were so attentive and we had so much fun dancing and doing activities with them. Wish I knew these three things before we went.Have fun! The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Entertainment and hospitality went above and beyond. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Until this trip our phones spent most of the time in the room safe. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. If seafood is your thing then this is the restaurant for you. A big change, they no longer provide straws. Already have reservations to return again. Excellence Riviera Maya excellent. Cleaning round the clock. The GoodThe staff at ERC are nothing short of amazing. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Before you go, Id recommend downloading the Excellence app. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. Taxes and fees that are shown are estimates only. Federal 307 Chet-Pto. #1 of 10 all-inclusives in Puerto Morelos. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. So worth the upgrades. They no longer give you menus at the restaurants, probably for safety. The famous Chitzen Itza is just a few hours away and is well worth a visit. So, you were never too far away from a member of staff that could help you out. We managed to make it to the ocean once but it took a little liquid courage to do so. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Cancun is a safe town to visit - locals are friendly and crime . Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! I would recommend you go there, much better value. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. It was hard to stay in vacation mode when my phone was always with me. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The driver was friendly and spoke good English. The staff is friendly and fast. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor The oldest country in the Americas. The Mahi Mahi Skewer on the lunch menu was top class. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. What food & drink options are available at Excellence Riviera Cancun? The food also sets this place apart. Please, receive our warmest regards from The Excellence Collection. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. I'm looking for some suggestions of places to play, and the. Toggle The Excellence Collection. We talk about changes to the resort, our experience. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Stocked Mini-bar with all of the goodies you could ever need. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Generally speaking, the Cancun Hotel Zone is very safe for families.